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Frequently Asked Questions

How much does the Sylius Plus cost?
It’s an annual subscription based on the Gross Merchandise Volume (GMV) you make through Sylius software. To get a precise estimate, ask for a quote.
What if I want to migrate from the Standard to Plus?
It’s possible but depends on the customizations you have applied to your project. In order to figure out the most cost-efficient way to upgrade, schedule a call and get FREE advice.
How do I install Sylius Plus?
Sylius Plus is installable as any other Composer package and distributed via Private Packagist. Your internal IT or implementation partner can install it for you.
Can I access and extend the Sylius Plus code?
Yes, once you purchase Sylius Plus, you have full access to the source code. Developers have full freedom to customize it to meet your unique requirements.
How exactly does the SLA support work?
Our amazing community is providing support on various channels, like Slack, StackOverflow and GitHub but there is no guarantee of timely response, nor its quality. Sylius Plus gives you access to our excellent technical support provided by the creators of the platform themselves with Service Level Agreement, which means you can always expect the highest quality answer on time. We are there for you.
What is the benefit of a Customer Success Manager?
A Customer Success Manager is your dedicated contact person. His or her job is to make sure you are taken care of. It means that all your requirements will be properly channeled into our organization - whether you need technical support or business consultancy, you can count on a quick reaction and connection to the role responsible in the matter. A Customer Success Manager ensures the return of your investment in our technology, being your advocate inside Sylius company.

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