{"id":26200,"date":"2025-04-04T09:27:58","date_gmt":"2025-04-04T07:27:58","guid":{"rendered":"https:\/\/sylius.com\/?post_type=case-study&p=26200"},"modified":"2025-12-08T18:09:58","modified_gmt":"2025-12-08T16:09:58","slug":"transportation-industry-on-sylius","status":"publish","type":"case-study","link":"https:\/\/sylius.com\/fr\/case-study\/transportation-industry-on-sylius\/","title":{"rendered":"Tiss\u00e9o Voyageurs \u2013 Public Transportation industry on Sylius"},"content":{"rendered":"\n
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About the company<\/h2>\n\n\n\n

Tiss\u00e9o Voyageurs operates the public transport network in the Toulouse metropolitan area and is the second-largest player of its kind in France. The company manages two metro lines (with a third under construction), a tram line, numerous bus lines, and a smartcard system for digital ticketing. With a workforce of over 2,700 employees, Tiss\u00e9o supports nearly 100 different types of transport tickets.<\/p>\n\n\n\n

In 2022 alone, people took 125.7 million trips<\/strong> using the Tiss\u00e9o network \u2014 a clear sign of the essential role it plays in the region\u2019s mobility.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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What was the problem?<\/h2>\n\n\n\n

Tiss\u00e9o\u2019s previous ticketing platform couldn\u2019t keep up with the growing expectations of users and the operational complexity of the network. Purchasing or reloading tickets was often unintuitive and inefficient, leading to an increased number of support requests.<\/p>\n\n\n\n

The system also struggled to handle the highly customized ticketing logic required for different user types \u2014 based on age, employment status, or location \u2014 and relied heavily on manual processing. This slowed down internal workflows and made it difficult to scale or evolve the platform further.<\/p>\n<\/div>\n\n\n\n

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Goals<\/h3>\n\n\n\n

The goal of the project was to redesign Tiss\u00e9o\u2019s eCommerce platform to provide a smoother, more intuitive experience for users and reduce the operational burden on internal teams. This included streamlining the purchase and renewal of transport passes, automating complex pricing and eligibility rules, and integrating deeply with existing back-office and ticketing systems. <\/p>\n<\/div>\n\n\n\n

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Challenges<\/mark><\/h3>\n\n\n\n

The project faced several key challenges. The system had to personalize the ticket offer based on user data like age or employment status, and support advanced fare rules, including the Toulouse-specific solidarity pricing. It also needed to handle both digital and physical products with different checkout flows. Tight integration with internal systems was required to ensure real-time updates, while the frontend had to meet accessibility standards and perform well on mobile.

Additionally, the project should be completed before card renewal season, mainly June 2024.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Perfect journey planner<\/h2>\n\n\n\n
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Why Sylius?<\/h2>\n\n\n\n

Sylius was the perfect choice for Tiss\u00e9o’s online store for three main reasons. First, its flexibility helped create a great user experience while meeting different needs, especially when connecting to Tiss\u00e9o’s complex system and setting up advanced pricing. Second, Sylius is reliable and offers tools to track incidents as they occur, for example,  developers were able to centralize error logs in an analysis tool based on ElasticSearch. Third, the security built into Sylius, which is based on Symfony and thoroughly tested, kept everything safe and stable.

The team built the website using an Agile approach with 3-week work periods. Each period focused on specific goals through three main steps: building new features, showing the results, and gathering feedback for future work. This approach worked very well with Sylius, letting the development team stay focused while Tiss\u00e9o staff could regularly test new features and share their thoughts. <\/p>\n<\/div>\n\n\n\n

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\n The Sylius framework emerged as an ideal solution to our functional and technical challenges. It allowed us to avoid both heavily customizing standard software and building something entirely from scratch. Additionally, its pricing model met our expectations by avoiding the potentially unpredictable costs of SaaS solutions that charge based on sales percentages, giving us better control over our expenses.\n <\/div>\n <\/div>\n\n